W&TGibson - Kingsley Mill Animal/Pet Supplies
www.4petsupplies.co.uk

Site Terms- 4PetSupplies.co.uk

» 4petsupplies.co.uk : Pet & Animal Store : Your Cart/Basket : Site Terms

Important Store Information

» We accept credit card payment.
» We accept all major debit & credit cards except AMEX.
» There are no surcharges for this service .
» Items charged only when ready to ship.
» Postage for refunds / returns is non refundable.

Making A Purchase

Making a purchase could not be easier. Just browse our store, click on the add button alongside any items that you wish to buy to put them into the shopping bag.

After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Cheques and Bank Transfers.

W & T Gibson Ltd. is happy for you to use the site as a catalogue and to print the form off. Or fax your order with credit card details to 01928 788924. We accept orders with cheques and bank draft, your goods are dispatched when the funds have cleared.

Shipping And Handling

Normally, orders are fulfilled from stock allowing us to despatch by Courier within 2 business days of ordering for our customers.

If your order is under £50.00, Shipping And Handling Charge of £4.99 will be added to your invoice.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2 business days . All parcels are sent out on a 48hr courier service.

PLEASE NOTE: At Christmas time and other peak periods, delivery can take longer. We will advise you of this fact on the website.

Back Orders

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

Making your purchase using a credit card is by far the most convenient way to shop with us whether you are paying in pounds or any other currency.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.

They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee so if for any reason you are not satisfied with the goods, simply return them either un-opened or in its original condition to the the address given in the "Reaching Us" section.

Once we have received the goods we will refund any payments made for them.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CUSTOMER.

Reaching Us

If you need to reach us, please email us on sales@wtgibson.co.uk, alternatively, you can call on 01928 788210 or fax us on 01928 788924 or write to us at W & T Gibson Ltd. Kingsley Mill, Mill Lane, Kingsley, Cheshire, WA6 8JA.

In cases of complaints, contact Mr A Gibson in writing or by e-mail at Adrian@wtgibson.co.uk

Complaints will be responded to within 3 working days and normally resolved within 5 working days. At all times during the complaints procedure you will be kept informed of the progress of your complaint and what steps are being taken to resolve the complaint.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CUSTOMER.

Privacy Policy

W & T Gibson Ltd. do not disclose buyers information to third parties, other than the suppliers who ship your goods directly to you. Cookies are used on this shopping site, but only to keep track of the contents of your shopping bag once you have selected an item.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. The type of information we will collect about you includes:- your name, address, phone number, fax. number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent.The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our procedures & law

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We guarantee your satisfaction.

All of our products come with a 30 day no quibble guarantee so if for any reason you are not satisfied with the goods, simply return them either un-opened or in its original condition to the the address given in the "Reaching Us" section. Once we have received the goods we will refund any payments made for them.

Postage for refunds / returns is non refundable.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CUSTOMER.

Remittance Terms

All goods will be charged for on the date dispatched.Cheque and Bank Drafts accepted - goods dispatched only when funds have been cleared. Cheques and Bank Transfers must be in pounds sterling drawn on a UK clearing bank.

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